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Terms and Conditions

 
1. Introduction

By accessing and using Hansen House Jerusalem Book, you agree to comply with the following terms and conditions. If you do not agree with any part of these terms, please refrain from using the website.

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2. Intellectual Property

All content on this website, including the book’s text, illustrations, website design, and related materials, is protected by intellectual property laws. Any unauthorized copying, reproduction, modification, distribution, or resale of content is strictly prohibited without prior written consent from the author.

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3. Purchase Terms

Orders are considered confirmed only after successful payment is received. The confirmation email will serve as proof of purchase.

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4. Usage Restrictions

Customers are not permitted to:

  • Resell, distribute, or modify the book or its content.

  • Use the content for commercial purposes without obtaining prior authorization.

  • Share or reproduce digital versions of the book without permission.

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5. Liability Disclaimer

The author and website owner are not liable for any indirect, incidental, or consequential damages arising from the purchase or use of the book, including but not limited to loss of data or profits.

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6. Changes to Terms

The author reserves the right to modify these terms and conditions at any time. Updates will be posted on the website, and continued use of the website after changes implies acceptance of the new terms.

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Shipping Policy

 
1. Processing Time

Orders are processed within 3-5 business days after payment confirmation. Processing delays may occur during holidays or peak periods.

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2. Shipping Method

Books are shipped via Government Postal Services, with standard and express shipping options available during checkout.

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3. Estimated Delivery Time

  • Domestic Orders: Estimated delivery within 10-15 business days.

  • International Orders: Estimated delivery within 1-3 weeks, depending on the destination.

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4. Shipping Fees

Shipping charges will be displayed at checkout. Free shipping may apply to specific promotions, which will be clearly stated on the website.

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5. Order Tracking

Tracking information will be provided via email upon dispatch if applicable.

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6. Delivery Issues

The author is not responsible for delays caused by:

  • Courier service disruptions.

  • Incorrect or incomplete shipping addresses provided by the customer.

  • Unforeseen circumstances such as weather or natural disasters.

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Refund and Payments Policy

 
1. Accepted Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards

  • Bit

  • Other payment options as displayed at checkout.

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2. Refund Eligibility

Refunds are granted only in cases where:

  • The book arrives damaged, defective, or incorrect.

  • Requests for refunds must be made within 2 days of receiving the book and include photographic evidence.

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3. Refund Process

To request a refund, customers should:

  • Contact us at RivkaRegevJerusalem2025@gmail.com with the order number and relevant details.

  • Return the item, if required, in its original packaging. Return costs may apply unless the error was due to the seller’s fault.

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4. Return Shipping

If a return is required, customers may need to bear the cost of return shipping unless the error occurred on the seller’s part.

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5. No Refund Policy for Digital Copies

Digital copies or e-books, once delivered, are non-refundable due to the nature of digital content.

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6. Cancellation Policy

Orders can be canceled within 24 hours of purchase, provided they have not yet been shipped. Once the order is dispatched, cancellation is no longer possible.

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